Cavendish Square Private Psychiatry is a trading name of UK Psychiatry Services Ltd.

UK Psychiatry Services Ltd is registered with the Information Commissioner’s Office (ICO), registration number ZB903603

In this policy, “we”, “us” or “our” refers to UK Psychiatry Services Ltd.

This Privacy Policy will be updated from time to time. 

 

1. Scope of This Privacy Policy

This Privacy Policy applies to anyone who interacts with us regarding our services—whether by email, telephone, post, in person, or through our website. It covers how we handle your personal data regardless of the method of contact.

 

2. Personal Data We Collect

It is a condition of treatment that you give explicit consent for our staff to process your personal medical data. This is necessary for us to provide our services.

 

We may collect:

• Contact details (e.g. telephone number, email address, postal address)

• Medical information (e.g. medical history, treatment plans, medications)

• Appointment records and clinical notes

 

We will only collect the information required to deliver our services effectively. This data is stored securely and will not be shared with anyone not involved in managing your care without your prior consent (unless required by law). We do not sell or broker your personal data.

 

3. Legal Basis for Processing Personal Data

Under the UK General Data Protection Regulation (UK GDPR), we must have a lawful reason for processing your personal information. These include:

• Explicit Patient Consent - By consenting to this Privacy Policy, you are granting UK Psychiatry Services Ltd permission to process your personal data for the specific purposes outlined within it. Consent is required for us to process both standard personal data and special category data, and may be provided explicitly. Where we request special category personal data (as described below), we will always explain why it is needed and how it will be used. You may withdraw your consent at any time by contacting us using the postal or email address provided in the “Contact Us” section of this Privacy Policy.

• Legitimate Interest - Our legitimate interests include providing and promoting treatments and services for individuals with mental health conditions, managing our ongoing relationship with you, and ensuring that the records we hold about you remain accurate and up to date.

• Performance of a Contract - This is necessary for us to enter into and fulfil a contract with you for the provision of our services you have requested.

 

4. Special Category Data

As a healthcare provider, we process special category data such as:

• Data concerning health

• Racial or ethnic origin

• Religious or philosophical beliefs

• Data on sexual orientation

 

We process this data because it is necessary for:

• Medical diagnosis and treatment

• Preventative or occupational medicine

• Management of healthcare services

 

By providing this information, you consent to our processing of it for these purposes.

 

5. Disclosure of Personal Data

We may share your personal data with:

• Third-party service providers who assist us in delivering our services (e.g. IT systems, secure storage providers)

• Your health insurer (if they are funding your treatment), which may include your name, date of birth, policy number, diagnosis, and treatment plan

 

We ensure that all third parties comply with strict confidentiality and data protection requirements.

 

6. Data Storage and Transfers

Your data is stored and processed in the UK, the EEA, and in other jurisdictions where our secure third-party providers operate. By providing your data, you consent to such transfers, which will always be subject to appropriate safeguards.

 

7. Data Retention

We retain your personal data in line with British Medical Association (BMA) guidelines and NHS Records Management Code of Practice 2021. Once the relevant retention period expires, we will securely delete your data, unless legal obligations require otherwise.

 

8. Your Rights Under Data Protection Law

You have the following rights under the UK GDPR (subject to certain exceptions):

• Right of access

• Right to rectification

• Right to erasure

• Right to restriction of processing

• Right to object to processing

• Right to data portability

• Right to withdraw consent

• Right not to be subject to automated decision-making

To exercise these rights, contact us at the details below.

 

9. Security and Confidentiality

We take appropriate technical and organisational measures to protect your personal information. However, you understand and acknowledge that communication and the transfer of personal data via email and the internet carries inherent privacy risks.

 

10. Changes to This Policy

This policy will be reviewed regularly and updated as necessary.

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11. Contact Us

If you have any questions about this Privacy Policy, wish to make a data protection request, or if you wish to make a complaint, please contact:

Email: info@cavendishpsychiatry.co.uk
Post: Cavendish Square Private Psychiatry, 10, Harley street, London, W1G  9PF

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You also have the right to complain to the ICO by:
Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF
Tel: 0303 123 1113 | Web: https://ico.org.uk

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Last updated: 1st November 2025