top of page

Accessibility Policy

1. Our Commitment

Cavendish Square Private Psychiatry is committed to providing accessible, inclusive, and equitable services for all patients, visitors, and staff. We aim to identify and remove barriers that may affect people with physical, sensory, cognitive, communication, or mental health-related needs.

​

We support the principles of the Equality Act 2010 and will make reasonable adjustments to ensure all individuals can access our services with dignity and independence.

​

2. Purpose of This Policy

This policy outlines how we ensure accessibility across our organisation, including:

  • Our physical premises

  • Our clinical and administrative services

  • Our communication and digital platforms

  • Our approach to reasonable adjustments

  • Staff responsibilities and ongoing improvement

 

3. Scope

This policy applies to:

  • All clinicians, administrative staff, and contractors

  • All patients, carers, and visitors

  • All interactions, whether in person, by phone, or online

  • All written and digital information provided by the service

 

4. Physical Accessibility

We aim to make our premises accessible and comfortable for all service users by ensuring:

  • Step-free or alternative access where possible

  • Clear signage and well-lit areas

  • Accessible waiting and consultation rooms

  • Seating arranged with consideration for mobility needs

 

Where structural barriers cannot be fully removed, we will:

  • Offer alternative arrangements

  • Provide support on arrival

  • Clearly communicate available access features

 

5. Communication & Information Accessibility

We recognise that accessible communication is essential. We therefore commit to:

 

Accessible Communication.

Providing information in alternative formats on request (e.g., large print, simplified text, verbal explanation).

Using clear, straightforward language in our written and digital communication.

 

Website & Digital Accessibility

Maintaining a website that supports assistive technologies.

Using easy-to-navigate layouts, readable text, and accessible colour contrast.

Keeping online information up to date and easy to understand.

 

Support for Communication Needs

Allowing longer appointment times when needed

Enabling carers, support workers, or interpreters to accompany patients where appropriate

Offering telephone, video, or written communication where preferred

 

6. Attitudinal Accessibility

We are committed to fostering an environment where all individuals are treated with respect and dignity.

 

We ensure that:

  • Staff are trained to understand and support a diverse range of accessibility needs

  • Interactions are conducted with sensitivity and awareness of non-visible disabilities

  • No one is disadvantaged by staff attitudes or organisational processes

 

7. Reasonable Adjustments

We will make reasonable adjustments to accommodate the needs of individuals. Examples include:

  • Extended appointment times if necessary

  • Adjustments to communication methods

  • Support accessing or navigating the premises

  • Alternative appointment formats (e.g., remote consultations)

  • Scheduling appointments at quieter times

Patients are encouraged to inform us of any adjustments they may need at any stage.

 

8. Inclusive Clinical Practice

Our clinicians strive to:

  • Understand and incorporate access needs into clinical care

  • Provide clear explanations during appointments

  • Offer written or verbal follow-up information when helpful

  • Create a clinical environment that is calm, respectful, and patient-centred

 

9. Staff Responsibilities & Training

All staff members are responsible for supporting accessibility. Our service ensures:

  • Training on accessibility, disability awareness, and inclusive communication

  • Awareness of legal responsibilities under the Equality Act 2010

  • Systems for recording and updating patient accessibility needs

Our designated manager oversees accessibility initiatives and ensures policy compliance.

 

10. Feedback

Accessibility is an ongoing process. We:

  • Welcome feedback from patients and staff

  • Review accessibility issues regularly

  • Respond promptly to concerns or requests

  • Update this policy annually or after significant service changes

 

11. Contact for Accessibility Support

For accessibility enquiries, requests for adjustments, or providing feedback, please contact:

 

Cavendish Square Private Psychiatry
Email: info@cavendishpsychiatry.co.uk
Phone: 0330 133 9449 / 020. 7467 8542
Address: 10, Harley Street, London W1G 9PF

 

We aim to respond promptly and respectfully to all accessibility requests.

 

12. Review of Policy

This policy will be reviewed every 12 months, or sooner if needed, to ensure it remains effective, compliant, and aligned with best practice.

 

Last updated: 1st November 2025

bottom of page